Salon T’s & C’s

By booking an appointment with Free To Explore Beauty, you are accepting the following Terms and Conditions for the Salon.

We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card. You may also pop into the salon to pay in cash. Deposits are required for some treatments. Treatment courses are not transferable, and are valid for 6 months only.

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday. At least 24 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 50% of the full treatment value.

If you fail to show for the appointment, our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

As we are unable to judge the reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

How to cancel or change your appointment

Cancellations should be made by calling us on:

01446 775 005

If you are cancelling outside of the normal salon operating hours – you may cancel by email, but this should be followed up by telephone during salon operating hours.

Our right to cancel

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfill your appointment, we will contact you by telephone or email – where possible.

Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any issues you may have.

Mobile Phones

In the interest of and as courtesy to other clients in treatment, please switch off mobile phones before & during your visit to the salon.

We reserve the right to change these terms and conditions at any time, so please do not assume that the same terms and conditions will apply to future treatments.